Service Portal


The portal will serve as the new exhibitor manual. Via the Service Portal you will get access to the:
– Webshop, which enables you to make extra orders such as furniture, audio & visual equipment, electricity etc.
– Online catalogue system, a free tool to get more exposure towards potential visitors.
– Marketing dashboard, to make use of our invitation system for your customers, download your unique registration link and receive in one overview who has registered using your unique link.

Within the portal you can add and authorize your colleagues and/or stand contractor. This will help to divide the correct responsibilities for the show preparations in your company.

If you have any questions regarding the access to your account, please contact Customer Service at +31 30 2952999 or via email 

Stand Construction

Without written approval from our stand approval partner Abraxys, contractors will not be allowed to access the hall. Share the stand construction regulations with your contractor and submit your design before the 6th of October 2023 via the form linked in the Exhibitor Portal, under the tab “Mandatory stand inspection”.

If you haven’t selected a stand contractor yet, please view the list of Recommended stand builders 2023 here.

Construction & dismantling hours

Move in/construction:
November 18 | 08:00 – 20:00 hrs: Space only contractors
November 19 | 08:00 – 20:00* hrs: Space only contractors
November 19 | 14:00 – 20:00 hrs: Exhibitor access

*All Stand Construction must be completed by 16:00 hrs on Sunday 19th November, including removal of all stand material from the hall and loading bays.
*Stand Dressing and exhibit set up should be completed by 20:00 hrs on Sunday 19th November.

Show opening hours
November 20 | 10:00* – 18:00 hrs
November 21 | 10:00* – 18:00 hrs
November 22 | 10:00* – 17:00 hrs
*Exhibitors are allowed access from 09:00 AM

Move out/dismantling:
November 22 | 17:00 – 18:30 hrs: Exhibitor access
November 22 | 17:30 – 22:00 hrs: Space only contractors
November 23 | 08:00 – 17:00 hrs: Space only contractors

Exhibitor & construction badges
Personalized exhibitor badges can be ordered through the Service Portal in the section During Event.
The badges can be collected onsite at the exhibitor registration desk, which will be opened on the last construction day (last day before the show).

Construction/Dismantling passes can be collected onsite at the Security of ADNEC. The security is located at the loading bay. Please note that everyone should bring the labour card and his/her passport number.

Freight Forwarding

HAN recommends freight forwarders that have a proven track record:

Official Freight Forwarder:
APT Showfreight (Thailand) Limited.
Tel: +66 2 285 3060

Official Freight Forwarder:
Schenker (Thai) Ltd.
Tel: +66 2 338 0689

VNU Exhibitions Europe/HAN does not receive commission nor any other kind of financial kickback for the services you book with our partners. We are not in favour of such actions and support our exhibitors’ quest in obtaining a fair price.

Travel & Stay

For hotel information please read more on this page.

WARNING: Be aware of scam invoices

A number of exhibitors have reported receiving an invoice to claim money on behalf of VNU Exhibitions/VIV. The invoices use the same lay-out and they are send on behalf of the VIV team. Always contact us if you have any doubt about the invoice your received.

Never pay to a bank account that does not match the below details:

Company name: VNU Exhibitions Europe
Address: Jaarbeursplein
3521 AL Utrecht
P.O. Box: 8500
3503 RM Utrecht
Bank: ABN AMRO Bank
Address: Daalsesingel 51
3511 SW Utrecht
Account no.: 512 2212 00
IBAN no.: NL80 ABNA 0512 2212 00
BTW no.: NL807501487.B01
Chamber of Commerce: KvK 30149544

WARNING: Be aware of scam companies

Multiple exhibitors reported that they received emails from FairGuide, ExpoGuide and many other companies claiming that they officially work together with VIV. Via a PDF form they ask for your companies information to include in their online exhibitor list or they mention that they are an official appointed contractor.

Please be aware that these are scam companies and that VIV is not associated with any of them.

The recommended partners by VIV are all listed on this webpage and in the Service Portal.

We strongly advice you to always be carefull with working with partners outsides these lists.

You can always contact us  if you have any doubts.

For more information please also visit: